PRIVACY POLICY

At Tapping Point, I am committed to protecting and respecting your privacy.

This privacy policy explains when and why Tapping Point collects personal information about people who visit this website and those who become clients and customers, how we use it and how we keep it secure.

This policy was updated in Jul 2018.  This privacy policy may be updated from time to time. By using this website, you’re agreeing to be bound by this policy.

Any questions should be sent by email to tappingpointuk@gmail.com

About your information
Information is obtained about you when you use our website, for example, when you contact me about my services.

The personal information I collect might include your name, email address, IP address, phone number, what you may be seeking some help with. Plus information regarding what website pages are accessed and when.

How we use your information
Tapping Point may use it:

  • To contact you to arrange appointments
  • To carry out obligations arising from any contracts entered into by you and us;
  • Seek your feedback and views on the service
  • To notify you of changes to our services;
  • For accounting purposes
  • For marketing purposes only when specifically requested by you; to send you communications which you have requested and that may be of interest to you which you can opt out of at any time
  • The Data Controller contact is Abby Stain

Any queries should be emailed to tappingpointuk@gmail.com:

Tapping Point will hold your personal information securely on its systems for as long as is necessary for the relevant activity. Or as long as is set out in any relevant contract you hold with Tapping Point. Or, as long as is required by clinical insurance purposes. 

By entering a contract for services with Tapping Point, you may also be providing what is known as ‘sensitive data’ which can include employment information, family information and mental health information. Tapping Point will not collect or retain excessive or unnecessary amounts of data; will protect your personal data from loss, misuse, unauthorised access and disclosure and commits to ensuring that appropriate technical measures are in place to protect your personal data. This data will be retained in accordance with the governing bodies and insurance requirements which is a minimum of 7 years after which time it will be securely destroyed.

Tapping Point emails are encrypted. We urge you to consider your email host encryption and security before emailing information to us. For the purpose of this data security, we supply an electronic link to a secure online ‘in-take form’. This is to ensure the information you provide is password protected, cannot be viewed by anyone other than the recipient therapist.

Your data or client data will never be passed to a third party without the your’s or a client’s express consent, always provided that such confidentiality is neither inconsistent with the therapist’s own safety or that of the client, the client’s family members or other members of the public, nor in contravention of any legal action or legal requirement.

Tapping Point will not sell or rent your information to third parties or share your information with third parties for marketing purposes. 

Your choices
If you don’t want to receive direct marketing communications from us then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information or contact us.

I will not contact you for marketing purposes by email unless you have given your prior consent. You can change your marketing preferences at any time by contacting us by email: tappingpointuk@gmail.com

I urge you to consider your email host encryption and security before emailing information especially sensitive data outside of the in-take form. We use technologies that we consider to be compliant with the data protection laws at the time.

You have the right to request data we hold about you which will be transferred to you in a secure way which we are obligated to provide within 30 days of that written request to Abby Stain at tappingpointuk@gmail.com(known as the right to data portability).

You have the right to alter this data if it contains inaccuracies.

You have a right to dispute the accuracy or processing of your personal data and to request a restriction is placed on further processing;

You also have the ‘right to be forgotten’. Because of the nature of the services, only information supporting clinical insurance purposes and for accounting purposes will be retained. All other data will be destroyed.

You have a right to withdraw consent to us processing your data at any time [in accordance with legitimate restrictions set out by the GDPR].


Cookies
Tapping Point may use cookies as it helps to improve the website and deliver a better more personalised service. You can switch off cookies by setting your browser preferences. You will also be alerted about them clearly.

Website recording
Tapping Point uses Google analytics to review statistical information about our website visitors. In addition, our web site may occasionally use a web site recording service. This service can record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. Data collected in this way is for Tapping Point's internal use only and the information collected is used to improve our website usability.

Contact forms
When you choose to book an appointment with Tapping Point, data is requested in order to carry out communication with the user. This includes name, email address and phone number and preferred location of face-to-face service work. This information allows me to contact you accurately and at the time you book. Location detail helps me to accurately give you availability should you with to book a face-to-face appointment.
Basic terms and conditions
Session Fee

Standard Sessions are between 1.5-2hrs
  • Fees are inclusive of VAT and will be invoiced to you. 
  • Birmingham and Solihull: £90 per standard session. 
  • Children and teenagers: £50 per standard session.
  • If you accept the session you accept all terms and conditions emailed at the time of booking.
  • If Tapping Point cancels the appointment or at the discretion of the therapist the session is cancelled due to unforeseen circumstances or for their own personal reasons, you will be offered a refund. 
  • You are required to provide the Client Questionnaire responses prior to the booked session. 
  • All information contained within the website are the copyright of Abby Stain. All information contained on this website is the intellectual property of Abby Stain. You must not copy, reproduce or tamper with any of the information or recordings or images on this website without prior written consent from Abby Stain at Tapping Point.
This web site is owned and operated by the director of Tapping Point. Visitors to this web site are bound by the terms and conditions so please read these carefully before going on.

Disclaimer
  • This web site may include website links to other external web sites. These links are provided for you in order to help you find other relevant web sites that may be of interest to you, services or products that may be of use or interest. It is your responsibility to decide for yourself whether any other these sites or services are suitable for your purposes and you alone. We are not responsible for these web sites or information they contain, practices, opinions or data protection.
  • This web site contains material which may include text, moving images, photographs and other images and sound, which are protected by copyright and/or other intellectual property rights. All copyright and other intellectual property rights in this material are either owned by the Abby Stain or Tapping Point have been licensed to it by the owner(s) of those rights. You may not: broadcast, copy or distribute, alter or tamper with in any way or otherwise use any written, visual or recorded information and other material contained in this website unless clearly stating the original source and with prior written permission. These restrictions apply in relation to all or part of the material on the web site; you must not remove any copyright, trade mark or other intellectual property notices contained in the original material from any material copied or printed off from the web site; link to this web site; assume logo or branding or name without our express written consent. You must adhere to use the products as directed.
Experience
With more than 10 years in the field, you’ll get the treatment you need. 
Professional
I am trained as a certified TFT Diagnostic Practitioner, attend workshops on a regular basis and have level 4 Safeguarding.
Privacy and data protection
You’ll receive complete documentation for GDPR compliance.
Accessible
My consultation space in Solihull is with plenty of free parking.